Tax Operations Control Senior Manager

Lloyds Banking Group

Salary: £85,400 - £100,500 per annum, plus an extensive benefits package

Location: Edinburgh, Leeds, or Bristol

Working Hours: Full-time or Part-time

Working Pattern: Hybrid working, with a minimum of two days per week (or 40% of your time) based at one of our office locations

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Shape the Future of Tax Control

At Lloyds Banking Group, we’re making significant investments in our people, technology, and workplaces to transform how we serve our 28 million customers. As we continue to grow and evolve, we’re looking for a highly experienced and influential professional to join us as a Tax Operations Control Senior Manager.

This is an exciting opportunity to play a critical role in strengthening our operational tax control environment, partnering with senior stakeholders, and helping ensure robust, effective, and forward-looking risk management across the business.

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About the Opportunity

As Tax Operations Control Senior Manager, you will take a leading role in enhancing the Operational Tax control framework within IP&I. You’ll combine deep technical control expertise with strong business partnering skills to oversee significant control and risk components, while supporting the effective operation of the First Line of Defence.

Working as part of the Control Office, you will analyse and assess the control landscape, provide expert recommendations, and help the business manage risk in line with Group risk appetite. You may also lead a team of control professionals focused on control design, optimisation, testing, monitoring, and process improvement.

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What You’ll Be Doing

In this role, you will be responsible for driving improvements, providing oversight, and influencing control strategy across Operational Tax.

Key Responsibilities

• Assess, develop, and strengthen the Operational Tax control environment
• Provide authoritative analysis and recommendations with both immediate and longer-term business impact
• Act as a subject matter expert on Tax controls, advising the business on effective risk mitigation
• Challenge control effectiveness and support alignment with Group risk appetite
• Coordinate control design and optimisation, including process mapping, testing, and monitoring
• Develop and interpret policies and procedures to ensure consistent and compliant application across Operational Tax

Additional Responsibilities

• Build trusted relationships with key internal stakeholders and senior customers
• Support assurance activity, ensuring strong audit trails and meaningful reporting
• Identify opportunities for improvement and embed both preventative and detective controls
• Analyse data from multiple sources to identify trends, root causes, and business impacts
• Produce clear, high-quality reporting and data summaries for governance forums and senior leadership
• Apply data literacy and visualisation techniques to support decision-making and control insight
• Lead or contribute to transformation initiatives, ensuring controls are designed, embedded, and monitored throughout change delivery
• Help shape new business practices that support wider Group transformation objectives

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What We’re Looking For

We’re seeking a strategic and technically strong professional with experience in operational tax controls, governance, and regulatory environments.

Essential Experience and Knowledge

• Proven experience designing, implementing, and maintaining operational tax control frameworks
• Strong understanding of Pensions and Investment businesses
• Approximately 3 years of experience in UK Tax, HMRC, and regulatory matters
• Ability to deliver formal governance reporting to local and Divisional Senior Management
• Experience working collaboratively with Operations, Group Tax, and Risk functions
• Exposure to major transformation programmes, including business, legislative, and regulatory change

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Why Lloyds Banking Group?

We’re committed to building an inclusive, supportive, and empowering workplace where everyone has the opportunity to thrive, develop, and make a meaningful difference.

Our ambition is to be the leading UK business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We’ve been at the forefront of meaningful change, from setting goals on diversity in senior roles to introducing initiatives such as a menopause health package and a dedicated Working with Cancer Initiative.

We’re also committed to making our recruitment process as accessible as possible and offer reasonable adjustments throughout. If you need support, we’ll work with you to remove barriers wherever we can.

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Benefits That Work for You

We offer a comprehensive and flexible benefits package designed to support your lifestyle, wellbeing, and future ambitions.

- **Generous pension contribution** of up to 15% - **Annual performance-related bonus** - **Share schemes**, including free shares - **Flexible lifestyle benefits**, including discounted shopping - **30 days’ holiday**, plus bank holidays - **Wellbeing initiatives** to support your physical and mental health - **Generous parental leave policies**

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Ready to Make an Impact?

If you’re looking for a senior-level opportunity where you can influence control strategy, shape change, and work at the heart of a major financial services organisation, we’d love to hear from you.

Apply today and be part of a team that’s transforming banking for the future.